The Cleveland Consulting Group

 

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MAY 2009

 

Hi {FIRST_NAME},-->

Some of you may recall that I have been advocating that when the economy goes into a downward spiral, it is a prime time to reinvent your practice and yourself. Subsequently, I have been updating my professional knowledge by attending a series of training programs to "round out my flat sides" and become certified with instruments that can assist in my executive and organization development practice. I hope each of you have been doing the same.

Simultaneously, I have used the last six months to evaluate my consulting practice. I have condensed it into two Website Revision Homepageprimary areas from which all of my work emanates--executive and organization development. This has led to a new theme for my practice, "Unleashing Executive & Organization Potential" supported by these main consulting services:

For a "look-see" concerning all of these changes, go to my new website at www.clevelandconsultinggroup.com.

In addition, I find that subsequent to these focused efforts, I have a clearer and more compelling picture of what I do. My nuts and bolts, elevator speech, or whatever we call it these days, is clearer and much more applicable to potential clients. It reminds me of an old professional practice saying that "we are what we focus on". As a result, as a practitioner, I am more congruent with my practice.

In the remainder of the newsletter, I've included some recent information on career derailers. Whether we are coaches or consultants, we all have seen people being blind to their fatal flaws.

I hope you enjoy the newsletter.

Respectfully,

Herb Stevenson

President/CEO

PS: While writing this newsletter, I was reminded that as OD consultants one thing that often gets lost in the hustle and bustle is our health. My genetic predisposition for blood clots became figural after a period of extensive flying, in particular, a two day round trip to London. As a group, we seem to be so focused on others and on our work, that our self care moves to the background till we exhaust all of our resources. Ponder for a moment: what could you do in five minutes per day to increase the quality of your health. Now DO IT!


Career Derailers

In 1989, Michael M. Lombardo & Robert W. Eichinger introduced, Preventing Derailment: What to Do Before it’s too late, through the Center for Creative Leadership. In that seminal work, they noted that there are specific behaviors that tend to lead to career derailment. See figure 1, below. Often, the behaviors are completely outside of the awareness of the individual, or, if not out of their awareness, outside of their capacity to understand. For example, one client had received multiple feedback and performance reports indicating that his leadership was heavy-handed. He proudfully noted that he had heard it many times. This time it was clearly explained that he would not be promoted to the Presidency and that unless his social and relational skills dramatically improved, he would be terminated. Smile erased and shock set in. He never made it.

Figure 1: Leadership Derailers

Derailer Symptoms
Difficulty in
molding staff
Tends to be independent, likes to do it alone OR the opposite—over manages, sits on subordinates extremely loyal to organization
Difficulty in making strategic transitions Controlling, results-oriented, single-minded, really nails down technical detail OR extremely personable, relies on relationships to get things done.
Difficulty in making strategic transitions Controlling, results-oriented, single-minded, really nails down technical detail OR extremely personable, relies on relationships to get things done.
Lack of follow-through; can’t be trusted to perform Tends to be creative, conceptually strong, a ball of fire, with finger in many pies.
Lack of follow-through; can’t be trusted to perform Tends to be creative, conceptually strong, a ball of fire, with finger in many pies.
Poor Treatment of Others Tends to be brilliant, driven, ambitious, tightly held high-standards, tough on laggards.
Overdependence...
single strength
Has a single notable characteristic, such as tons of energy, raw talent, or a long term mentor that is overused and becomes a weakness
Disagreements with higher management abut how the business should be run Contentious, loves to argue, takes strong stands, usually right

Jack Zenger and Joseph Folkman, recently highlighted in the June Harvard Business Review, the Ten Fatal Flaws That Derail Leaders from their study of 450 Fortune 500 executives and a second study they completed of the least effective 1100 executives from a pool of 11000, executive 360 reports. They noted that the ineffective leaders were often unaware that they exhibited these behaviors. In addition, their self image often was inflated in comparison to the feedback.

Figure 2: The Worst Leaders Heading for a Fall

Lack energy and enthusiasm They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed. One such leader was described as having the ability to "suck all the energy out of any room."
Lack energy and enthusiasm They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed. One such leader was described as having the ability to "suck all the energy out of any room."
Accept their own mediocre performance They overstate the difficulty of reaching targets so that they look good when they achieve them. They live by the mantra "Underpromise and overdeliver."
Lack clear vision and direction They believe their only job is to execute. Like a hiker who sticks close to the trail, they’re fine until they come to a fork.
Have poor judgment They make decisions that colleagues and subordinates consider to be not in the organization’s best interests.
Don’t collaborate They avoid peers, act independently, and view other leaders as competitors. As a result, they are set adrift by the very people whose insights and support they need.
Don’t walk the talk They set standards of behavior or expectations of performance and then violate them. They’re perceived as lacking integrity.
Resist new ideas They reject suggestions from subordinates and peers. Good ideas aren’t implemented, and the organization gets stuck.
Don’t learn from mistakes They may make no more mistakes than their peers, but they fail to use setbacks as opportunities for improvement, hiding their errors and brooding about them instead.
Lack interpersonal skills They make sins of both commission (they’re abrasive and bullying) and omission (they’re aloof, unavailable, and reluctant to praise).
Fail to develop others They focus on themselves to the exclusion of developing subordinates, causing individuals and teams to disengage.

I use these charts often when working with executives. Typically, I will review them as a form of self assessment and then again after 360 feedback reports. By doing so, I am able to get the attention quicker and support movement towards change.

____________________
Jack Zenger and Joseph Folkman, Ten Fatal Flaws That Derail Leaders, Harvard Business Review, June, 2009

Michael M. Lombardo & Robert W. Eichinger. (1989) Preventing Derailment: What to Do Before it’s too late. Greensboro, North Carolina: Center for Creative Leadership. (7-9)


Upcoming Programs & Workshops

BEI Introductory Workshop

July 20-21, 2009
August 23-25, 2009
September 14-16, 2009

Completing an Introductory workshop is a prerequisite for attending the Gestalt Institute of Cleveland Executive & Organization Development Program, Becoming An Effective Organizational Intervener (BEI). This three-day workshop provides an opportunity to experience the "gestalt" approach through learning basic concepts and applying them through structured exercises. Unique to our approach is that each workshop is a balance of direct teaching and immediate application. Learn more...

Becoming An Effective Intervener (BEI) Program

November 15-21, 2009 (first week)
Subsequent weeks to be announced

Becoming an Effective Organizational Intervener is a dynamic program for people involved in leadership within organizations whether it be via day-to-day management or organizational change and development. In five exciting sessions, participants will explore our overall model and theory base as applied to individual, group, and organizational levels of system. The program offers participants a powerful and integrative opportunity to increase their awareness, knowledge, and skills in order to become more effective interveners in organizations. Learn more...


Conflict, Confrontation & Negotiation (CCN) Workshop Series

The premise of this 3 workshop series, Conflict, Confrontation & Negotiation, is that individuals become more effective leaders when they have better understanding of the dynamics of conflict, knowledge about how to manage confrontation and the skills to negotiate reconciliation, resolution, and/or settlement. Learn more...

Conflict: A Gestalt Approach

July 10-12, 2009

We drill down on the Gestalt definition and application of conflict and how it surfaces at individual, team, and organizational levels of system. We will work with conflict in a variety of ways and bring real back home situations to the forefront for examination and intervention.
Learn More...

Confrontation: A Gestalt Approach

August 14-16, 2009

Confrontation is an absolute necessity in any business, yet many people completely avoid it at great cost to themselves, to their team, and ultimately to their organization. Gestalt focuses on knowing how to stay fully present and on task and process without being consumed by tensions and emotions that can lead to ineffective confrontation. We will draw on the wealth of experience of the class and case studies to mirror opportunities to contain and face confrontations.
Learn More...

Influence/Negotiation:
A Gestalt Approach

October 2-4, 2009

Negotiation is about how to influence others, often without the authority or power to force someone to listen, let alone agree, comply or conform. As executives, consultants or coaches, we are often asked to influence an individual when we have no apparent power to do so. In this session, we focus on how to influence any situation with the Gestalt concepts of presence, use of self, and clarity of issues. Gestalt looks at negotiations differently so that you can adapt your behavior during any stage of negotiation, no matter how complex.
Learn More...